FREE SHIPPING
ON ALL ORDERS OVER $100
TO CANADA & U.S.
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Shipping Rates

Canada – $12 CAD
United States – $20 CAD
International – $50 CAD

Order Processing

All orders placed on tooblackguys.co will begin processing the following business day. Please note, that orders placed on Friday will begin processing on the following Monday. TOO BLACK GUYS will ship within 48 hours of receiving your order. Orders will take 2-3 business days for shipping within Canada, 4-6 business days for shipping to the USA, and 7-9 business days for international shipping. Orders are not shipped or delivered on weekends or holidays.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which may cause delays beyond original delivery estimates.

As an added security measure all orders shipped to Canada and the USA require a signature upon delivery.

Shipping

All domestic orders (Canada) are shipped via Canada Post and all international orders are shipped via DHL. Once an order has been shipped, you will receive a tracking reference number via email. If there is an apartment number or unit number associated with your address, please make sure to include it.

If we are unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, TOO BLACK GUYS is not responsible for payment of return shipping costs levied by the courier. Similarly, TOO BLACK GUYS is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

Lost and Damaged Items

TOO BLACK GUYS is not liable for any damages incurred during transit. All purchases are made at the buyers' own risk. TOO BLACK GUYS does not assume any responsibility for lost or damaged packages.

Tracking Your Order

Once a purchase has been completed, a confirmation will be sent to your email as soon as your order is received. An email will also be sent to you once your order has shipped, and will include your tracking number.

 

 

 

Canada

British Columbia -12% HST tax rate
Ontario -13% HST tax rate
Newfoundland -13% HST tax rate
Nova Scotia -15% HST tax rate
New Brunswick -13% HST tax rate
All remaining Canadian provinces are subject to a 5% GST tax rate on all purchases.

International

All orders made outside of Canada are subjected to duty and/or taxes levied by the importing country. These duties and or taxes will be included in the final purchase price.

FULL-PRICED ORDERS POLICY

There are no refunds.
All full-priced items are eligible for exchange within 14 business days. Items must be un-worn/un-washed with the original packaging and hangtags attached. A copy of your receipt or proof of purchase must also be included with the return. TOO BLACK GUYS does not accept returns or exchanges from outside Canada. All US and international orders are final sale.

SALE ORDERS POLICY

All sale items are final sale and not eligible for return, refund or exchange.

PROCESS FOR RETURNS

In order to return your purchase for exchange, email customerservice@tooblackguys.co, with the subject line "return request_your name _order number". Return requests must be emailed within 14 days upon receipt of your purchase. In your email please sepecify the reason for your return, as well as the merchandise style number and description of the item(s) you wish to return.

Once your return is approved, you will receive a Returns Merchandise Authorization (RMA) number via email. Include your RMA number in the package you are returning. You have 14 days from the date your RMA number was issued to return the item. TOO BLACK GUYS will not accept items that fall outside this time frame.

GUIDELINES

TOO BLACK GUYS reserves the right to reject any returns that do not comply with the policies outlined above. Any returns that are not authorized will be sent back to you at your expense and an exchange will not be granted.

For any questions or concerns regarding the return process, please email customerservice@tooblackguys.co